Returns & Exchanges

At Women'secret KSA, we want you to be completely satisfied with your purchase, which is why we offer a convenient 14-day return policy for items in their original condition. Please note that for hygiene reasons, certain items like underwear and swimwear are not eligible for return unless they have a manufacturing defect.

1

Initiate Your Request

Log in to your account and navigate to the 'My Orders' section to select the items you wish to return and submit your request.

2

Prepare the Package

Place the items in their original packaging with all tags attached, ensuring the invoice is included inside the box.

3

Handover to Courier

Our delivery partner will contact you within 2-3 business days to schedule a pickup from your registered address at no additional cost.

4

Receive Your Refund

Once our quality team inspects the items, your refund will be processed to the original payment method or as store credit within 7-10 working days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing